LuckLeopard Privacy Policy

At LuckLeopard, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit luckleopard.io, register an account, or use our casino, live casino and sportsbook services. By using LuckLeopard, you agree to the practices described below.

Who We Are

LuckLeopard is operated by Green Champions Leader S.R.L., a company registered in Costa Rica, licensed under Anjouan Gaming, Union of Comoros. Our platform, LuckLeopard Casino, offers over 14,000 games from 71 providers alongside live casino and sportsbook products. We at LuckLeopard are the data controller responsible for the personal information you provide to us.

Information We Collect

When you create an account with us, we collect several categories of personal data necessary to provide our services and comply with our legal obligations. Our LuckLeopard registration process requires accurate information, and we may verify it at any time.

• We collect your full name, date of birth, address, email address and phone number during registration.
• We gather identification documents during KYC, including a colour copy of your ID card, passport or driving licence, a real-time selfie holding the document, and a utility bill or bank statement no older than three months.
• We record your deposit and withdrawal history, payment method details, and transaction amounts.
• We track your gaming activity, including games played, bets placed, wins and losses, to improve our services and detect irregular behaviour.
• We log technical data such as IP address, device type, browser and login times.
• We store your communications with our customer support team.

Sensitive Verification Data

Our Vegas Leopard verification obligations (referring here to LuckLeopard's KYC procedures) require documents in PNG, JPEG or GIF format, at least 300 dpi, uncropped and in colour; PDF files are not accepted. We at LuckLeopard must complete this verification within 30 days of your registration to keep your account active and to process withdrawals.

How We Use Your Information

We use the data we collect for several legitimate purposes connected to running LuckLeopard casino online and ensuring compliance with our licensing requirements.

• We use your data to verify your identity and age, and to confirm you are not located in a restricted country.
• We process your information to manage deposits, withdrawals and bonus eligibility, including our welcome bonus, reload offers and VIP program.
• We analyse your activity to prevent fraud, money laundering and abuse of our promotions.
• We use your contact details to send account notifications, security alerts and, where you have consented, marketing communications about LuckLeopard bonus offers.
• We may use aggregated, anonymised data to improve our website, game selection and customer experience.

Cookies and Tracking Technologies

Our LuckLeopard platform uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse traffic patterns. You can manage cookie settings through your browser, though disabling certain cookies may limit your ability to use some features of LuckLeopard app or our desktop and mobile browser versions.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate LuckLeopard responsibly.

• We share data with payment providers such as Visa, MiFinity, CASHlib and cryptocurrency processors to complete transactions.
• We share information with identity verification services to complete our KYC checks.
• We disclose data to regulators, law enforcement or courts when legally required, including our licensing authority, Anjouan Gaming.
• We may share information with fraud prevention agencies and risk assessment providers.
• We use service providers for hosting, analytics and customer support, bound by confidentiality obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, tax and regulatory obligations. If your account becomes dormant after 12 consecutive months of inactivity, we may close it and remove the remaining balance, though reactivation remains possible within 6 months. Even after closure, we may retain certain records as required by law.

Data Security

We at LuckLeopard implement technical and organisational measures to protect your data from unauthorised access, loss or misuse. Our security protocols cover encrypted transmission of sensitive data, restricted internal access, and secure storage of verification documents. Despite these measures, no system is completely secure, and we encourage you to use strong passwords and avoid sharing your login details.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. Our Luck Leopard privacy commitments include respecting these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You may withdraw consent for marketing at any time by contacting our support team.

International Data Transfers

As we serve players across Europe, the Nordic countries, Canada, Australia, New Zealand, Brazil and other regions, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure such transfers maintain an adequate level of protection consistent with this policy.

Restricted Jurisdictions

We do not offer our services, promotions or bonuses to residents of certain restricted countries, including the United States, France, Italy, Spain, Hungary and others listed in our Terms and Conditions. If you access LuckLeopard from a restricted location, including through a VPN, your account may be closed and your data processed accordingly for compliance purposes.

Children's Privacy

LuckLeopard Casino is intended solely for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of LuckLeopard login and our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, please contact our support team at support@luckleopard.io. Our live chat is available 24/7, and our support team assists in English, German, Spanish, Norwegian and Finnish.